At Shaheed Labbafi-Nejad Hospital we want to make sure you receive very good care. Our team of physicians, nurses, technologists, therapists, pharmacists, residents, and health care professionals are dedicated to providing the highest standard of patient care.
This patient guide has been compiled in an effort to assist you with any questions you may have during your stay with us, and to make sure your stay is as pleasant as possible.
If during your stay, you have any concerns, questions or comments about your care, treatment or any of our services, please speak with your nurse, physician or patient representative so that we can address the issue quickly and to your satisfaction. Again, we want to make sure you receive VERY GOOD care.
Information for new patients
If you are new to our practice, welcome!
The information below is provided to expedite the registration process for new patients. Please read it carefully.
You must bring the following items to your first appointment:
Your insurance card or booklet
Your identification or driver's license
A referral from your primary care physician (if needed)
Please be aware that if the requested information is not presented to our staff at the time of your visit, we may have to reschedule your visit to allow you to bring the information to us.
Please arrive 15 to 20 minutes prior to your first office visit to allow enough time to complete your registration.
What to Bring to Your Appointment
Your insurance card
A list of current prescription or over-the-counter medications you are taking, including dose and frequency
Pertinent information about your medical and surgical history
Any pertinent or records you may have
Consult history and physical notes from referring physician
Pathology report from biopsy
Ultrasound of prostate
Copies of reports from all imaging studies if done, can include a Bone Scan, CT Scan of abdomen and pelvis, MRI
History of PSA
Name, Address, and Phone number of referring physician
List of current medications
EKG, Chest X-Ray, Stress Test, Echo, Pulmonary Function Test, etc. (only if scheduling surgery)
We are happy to assist you with your insurance, but cannot accept responsibility for knowing all of the details of your coverage. Please contact the customer relations department of your carrier. Typically, the number is listed on your card. They are far better prepared to answer questions regarding your coverage than our office staff.
Striving to stay "on time" benefits us all. It decreases stress and makes us all more efficient. Office and surgical emergencies impact schedules and result in unpredictable waiting periods.
You can help by accurately and completely advising the scheduler why you are scheduling an appointment. The length of your appointment time is based on your discussion with that staff member. Feel free to call and update our scheduler if you feel you will need more time with the doctor than you had originally planned.
Important Information About Appointments
It is important that you know before you see a doctor whether he is included in your plan. We will be happy to give you any information before the day of your appointment.
Please drink several large glasses of water before coming to our office, as this will allow you to provide a urine specimen.
Your appointment will be with the doctor of your choice. He will see you and follow your treatment. However, particularly when hospitalized, you may be seen by all of our doctors, and they will participate in your care.
The office works on an appointment basis. We make every effort to adhere to our schedule; however, because of office and hospital emergencies and telephone calls, we occasionally get behind. Every effort will be made to notify of a delay. Sometimes patients must be rescheduled. We request your cooperation if this occurs.
For your convenience, we recommend appointments be made prior to each visit to IURTC clinic. Appointments can be made in person or by phone.
HOW TO PREPARE: TRANSFERRING YOUR MEDICAL RECORDS
If you are new to the IURTC system and your medical record is elsewhere, it's helpful to have the record transferred to the appropriate IURTC Clinic.
All information in your medical record is held in strict confidence at all times. No part is ever revealed to anyone without your signed permission.
WHAT TO EXPECT: YOUR FIRST APPOINTMENT
In your doctor's office, a complete medical history may be taken. Be sure to tell your doctor all the information about your medical problem. This is very important in diagnosing your condition. Your doctor may decide that you need further tests, such as lab work or X-rays. Any time you have questions or concerns, do not hesitate to ask. We consider the doctor-patient relationship a partnership-one that requires open, honest communication.